Dubber experienced a minor incident on August 11, 2025 affecting United States (US) - Call Playback, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2025, 08:36 PM UTC
Dubber is investigating an issue with recording playback for the US East Coast BroadWorks accounts. Will investigate and provide updates as they are obtained. We are aware of this problem and are working to identify and resolve this problem.
- investigating Aug 11, 2025, 09:03 PM UTC
Dubber is continuing to investigate the issues regarding call playback for BroadWorks customers in the US East.
- investigating Aug 11, 2025, 09:14 PM UTC
We continue to review and troubleshoot. We are aware that Playback AND recording download are currently impacted.
- investigating Aug 11, 2025, 09:45 PM UTC
As we continue working this issue we understand the impact is being felt in the US Dubber portal generally and not limited in scope to BroadWorks accounts. We are aware of the issues downloading and playing recordings back. We are identifying the root cause and taking actions to correct this issue. Please continue to monitor the status page for updates on this issue.
- identified Aug 11, 2025, 10:46 PM UTC
Dubber has identified the issue causing the delayed processing of recording files and has taken corrective actions to clear this backlog which has already reduced by 33%. Dubber is continuing to review ways to expedite the clearing of the backlog.
- resolved Aug 12, 2025, 12:30 AM UTC
This incident has been resolved.