Dubber incident

API Integration Errors, issues with API connections and playback

Minor Resolved View vendor source →

Dubber experienced a minor incident on August 4, 2025 affecting Japan (JP) - Dubber Portal and United Kingdom (UK) - Dubber Portal and 1 more component, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 07:23 PM UTC
Resolved
Aug 04, 2025, 10:54 PM UTC
Duration
3h 30m
Detected by Pingoru
Aug 04, 2025, 07:23 PM UTC

Affected components

Japan (JP) - Dubber PortalUnited Kingdom (UK) - Dubber PortalGreat Britain (UK1) - Dubber PortalUnited States (US) - Dubber PortalAustralia (AU) - Dubber PortalCanada (CA) - Dubber PortalEurope (EU) - Dubber PortalSingapore (SG) - Dubber PortalUnited Kingdom (UK) - Call PlaybackJapan (JP) - Call Playback

Update timeline

  1. investigating Aug 04, 2025, 07:23 PM UTC

    Dubber is investigating an issue with our technology partner relating to an API outage. We are following updates from our partner and will provide more details as they are given.

  2. identified Aug 04, 2025, 08:00 PM UTC

    Dubber's customer facing API services are currently being impacted by an outage on our partner's platform. Dubber is monitoring the situation and will provide updates and guidance as we receive them.

  3. identified Aug 04, 2025, 08:13 PM UTC

    The issue we are experiencing at the moment is an interruption with our API gateway causing issues accessing Dubber platform via api.dubber.net. Recording is not impacted and recording playback is fine via the Dubber portal itself. Recordings are not impact We will continue to work with our partner and will provide updates as we receive them.

  4. identified Aug 04, 2025, 08:21 PM UTC

    Our API Partner has identified their issue and is implementing a fix, we will closely monitor their progress and provide updates.

  5. monitoring Aug 04, 2025, 09:33 PM UTC

    Our partner has implemented a fix and is seeing recovery in some regions. They are continuing to work to mitigate the API issues for all impacted regions. Dubber confirms we can see items recovering and backlogs processing. We will continue to monitor for updates.

  6. resolved Aug 04, 2025, 10:54 PM UTC

    Our API partner has resolved their issue and have resumed normal service. Dubber systems are processing through a backlog of items but we also confirm that everything is operational with this partner from our perspective. This issue is resolved and Dubber will continue to monitor our partner's performance. Recordings were not impacted in any way. API functions have returned to normal.