Dropbox Sign Outage History

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Dropbox Sign had 11 outages in the last 2 years totaling 22h 13m of downtime — averaging 0.5 incidents per month.

There were 11 Dropbox Sign outages since October 1, 2025 totaling 22h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hellosign.com

Minor August 31, 2026

Investigating file uploads

Detected by Pingoru
Aug 31, 2026, 05:34 PM UTC
Resolved
Aug 31, 2026, 06:28 PM UTC
Duration
53m
Affected: Send signature requestsDocument signing through Dropbox Sign and FaxEmbedded signing through Dropbox Sign
Timeline · 4 updates
  1. investigating Aug 31, 2026, 05:34 PM UTC

    We’re investigating reports of degraded performance with file uploads. Some uploads may be slower than expected or intermittently fail. Our engineering team is actively investigating.

  2. monitoring Aug 31, 2026, 06:02 PM UTC

    A fix has been implemented, files should be uploading normally and we are monitoring.

  3. monitoring Aug 31, 2026, 06:18 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 31, 2026, 06:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2026

We are currently experiencing issues with our Salesforce integration

Detected by Pingoru
Aug 21, 2026, 04:12 PM UTC
Resolved
Aug 21, 2026, 10:55 PM UTC
Duration
6h 43m
Affected: Salesforce
Timeline · 2 updates
  1. investigating Aug 21, 2026, 04:12 PM UTC

    We are currently experiencing issues with our Salesforce integration. While we work to resolve the issue as quickly as possible, we recommend reconnecting the integration as a troubleshooting step. Thank you for your patience.

  2. resolved Aug 21, 2026, 10:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 18, 2026

Investigating an issue affecting the "sign in with Dropbox" button

Detected by Pingoru
Jun 18, 2026, 07:07 PM UTC
Resolved
Jun 18, 2026, 09:18 PM UTC
Duration
2h 11m
Affected: Send signature requests
Timeline · 3 updates
  1. investigating Jun 18, 2026, 07:07 PM UTC

    We’re investigating an issue affecting the "sign in with Dropbox" button on the Sign website.

  2. identified Jun 18, 2026, 08:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 18, 2026, 09:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 21, 2026

Dropbox Sign is experiencing degraded performance

Detected by Pingoru
Apr 21, 2026, 12:04 PM UTC
Resolved
Apr 21, 2026, 12:30 PM UTC
Duration
26m
Timeline · 3 updates
  1. investigating Apr 21, 2026, 12:04 PM UTC

    We’re investigating reports of degraded performance. Our engineering team is triaging and will share updates as we learn more.

  2. identified Apr 21, 2026, 12:12 PM UTC

    We have identified the root cause of the degradation and are are fixing it. Next update in 1 hour

  3. resolved Apr 21, 2026, 12:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 21, 2026

We’re investigating reports of degraded performance.

Detected by Pingoru
Apr 21, 2026, 02:17 AM UTC
Resolved
Apr 21, 2026, 02:36 AM UTC
Duration
18m
Timeline · 2 updates
  1. investigating Apr 21, 2026, 02:17 AM UTC

    We’re investigating reports of degraded performance. Our engineering team is triaging and will share updates as we learn more.

  2. resolved Apr 21, 2026, 02:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 2, 2026

Uploading is not working as expected

Detected by Pingoru
Mar 02, 2026, 06:16 PM UTC
Resolved
Mar 02, 2026, 08:27 PM UTC
Duration
2h 10m
Affected: Send signature requests
Timeline · 3 updates
  1. investigating Mar 02, 2026, 06:16 PM UTC

    We are currently experiencing higher than normal uploading and processing times. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. monitoring Mar 02, 2026, 06:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 02, 2026, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2026

Dropbox Sign is experiencing file upload issues

Detected by Pingoru
Feb 13, 2026, 08:29 AM UTC
Resolved
Feb 13, 2026, 10:02 AM UTC
Duration
1h 33m
Timeline · 2 updates
  1. identified Feb 13, 2026, 08:29 AM UTC

    We are currently experiencing file upload issues. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. resolved Feb 13, 2026, 10:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

We are currently experiencing delays in sending Sign emails to our users

Detected by Pingoru
Jan 14, 2026, 08:05 PM UTC
Resolved
Jan 14, 2026, 08:34 PM UTC
Duration
29m
Affected: Send signature requestsFinished document delivery
Timeline · 3 updates
  1. investigating Jan 14, 2026, 08:05 PM UTC

    We are currently experiencing delays in sending Sign emails to our users. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. monitoring Jan 14, 2026, 08:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 08:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 2, 2026

Dropbox Sign is experiencing an outage.

Detected by Pingoru
Jan 02, 2026, 08:13 PM UTC
Resolved
Jan 02, 2026, 11:25 PM UTC
Duration
3h 12m
Affected: Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignSalesforceHubSpotFinished document deliveryFax sending through Dropbox FaxReceive faxesEmbedded signing through Dropbox Sign
Timeline · 3 updates
  1. investigating Jan 02, 2026, 08:13 PM UTC

    Update: We're getting closer to a solution. Our engineers are working to fix this problem.

  2. identified Jan 02, 2026, 09:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 02, 2026, 11:25 PM UTC

    We're back! Dropbox Sign should be up and running. Thanks for bearing with us.

Read the full incident report →

Minor October 1, 2025

Issues detected with both logging in and sending signature requests

Detected by Pingoru
Oct 01, 2025, 03:12 PM UTC
Resolved
Oct 01, 2025, 07:27 PM UTC
Duration
4h 15m
Affected: Send signature requests
Timeline · 3 updates
  1. investigating Oct 01, 2025, 03:12 PM UTC

    We are currently experiencing issues with both logging in and the sending signature requests flow. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. monitoring Oct 01, 2025, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 07:27 PM UTC

    This incident has been resolved.

Read the full incident report →