Dropbox Sign experienced a minor incident on August 31, 2026 affecting Send signature requests and Document signing through Dropbox Sign and Fax and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Send signature requestsDocument signing through Dropbox Sign and FaxEmbedded signing through Dropbox Sign
Update timeline
- investigating Aug 31, 2026, 05:34 PM UTC
We’re investigating reports of degraded performance with file uploads. Some uploads may be slower than expected or intermittently fail. Our engineering team is actively investigating.
- monitoring Aug 31, 2026, 06:02 PM UTC
A fix has been implemented, files should be uploading normally and we are monitoring.
- monitoring Aug 31, 2026, 06:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 31, 2026, 06:28 PM UTC
This incident has been resolved.