Dropbox incident

Customer support via telephone may be unavailable for some users

Minor Resolved View vendor source →

Dropbox experienced a minor incident on September 3, 2026 affecting Support Services, lasting 6h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 10:13 PM UTC
Resolved
Sep 04, 2026, 05:02 AM UTC
Duration
6h 49m
Detected by Pingoru
Sep 03, 2026, 10:13 PM UTC

Affected components

Support Services

Update timeline

  1. investigating Sep 03, 2026, 10:13 PM UTC

    We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.

  2. resolved Sep 04, 2026, 05:02 AM UTC

    This incident has been resolved.