DroneDeploy incident

DroneDeploy impacted by third party system outage

Critical Resolved View vendor source →

DroneDeploy experienced a critical incident on June 12, 2025 affecting Map Processing and Web Server and 1 more component, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:38 PM UTC
Resolved
Jun 12, 2025, 09:56 PM UTC
Duration
3h 18m
Detected by Pingoru
Jun 12, 2025, 06:38 PM UTC

Affected components

Map ProcessingWeb ServerAPIsExportsReportsUploadsRobotics PortalWeb ApplicationFlight AppGround App

Update timeline

  1. investigating Jun 12, 2025, 06:38 PM UTC

    DroneDeploy is currently impacted by a third-party system outage that is affecting other parts of the internet. Some impacts could include being unable to load the DroneDeploy web or mobile apps, maps not processing, and reports not being received.

  2. monitoring Jun 12, 2025, 07:32 PM UTC

    Some DroneDeploy services are starting to come back up, like processing and uploads. However, there are still significant impacts. We advise waiting for further stabilization before proceeding with capture, upload, or processing activities.

  3. resolved Jun 12, 2025, 09:56 PM UTC

    Between 11:20 AM and approximately 2:00 PM PDT (18:20 and 21:00 UTC), some users may have experienced issues accessing DroneDeploy apps and services, including uploads, processing, reports, and others. This issue was related to a wider internet infrastructure outage, including Cloudflare. We anticipate no further impact.