DroneDeploy incident

Intermittent PPK Processing failures due to third party provider instability

Minor Resolved View vendor source →

DroneDeploy experienced a minor incident on September 26, 2025 affecting High Accuracy, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 08:24 PM UTC
Resolved
Sep 28, 2025, 07:57 PM UTC
Duration
1d 23h
Detected by Pingoru
Sep 26, 2025, 08:24 PM UTC

Affected components

High Accuracy

Update timeline

  1. investigating Sep 26, 2025, 08:24 PM UTC

    Some users may see failures on maps processed with PPK due to an outage from our third-party PPK processor. We are in contact with them, and the issue is being addressed. Once functionality is restored, all failed maps will be reprocessed.

  2. resolved Sep 28, 2025, 07:57 PM UTC

    Between 2025-09-25 1:00 PM PDT and 2025-09-28 9:00 AM PDT, some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.