DriveWealth incident

API Order Processing Delays

Notice Resolved View vendor source →

DriveWealth experienced a notice incident on November 25, 2024, lasting 6h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 03:40 PM UTC
Resolved
Nov 25, 2024, 10:22 PM UTC
Duration
6h 41m
Detected by Pingoru
Nov 25, 2024, 03:40 PM UTC

Update timeline

  1. investigating Nov 25, 2024, 03:40 PM UTC

    DriveWealth is currently investigating intermittent API order processing delays.

  2. investigating Nov 25, 2024, 03:41 PM UTC

    DriveWealth is currently investigating intermittent API order processing delays.

  3. identified Nov 25, 2024, 04:43 PM UTC

    DriveWealth has resolved the intermittent API order processing delays that were previously reported, and new orders are now being processed without issue. We are continuing to analyze the impacted orders . For additional information, please contact your Relationship Manager.

  4. resolved Nov 25, 2024, 10:22 PM UTC

    The previously reported intermittent API order processing delays have been resolved. Partners will be contacted by their DriveWealth Relationship Manager once the analysis of orders impacted by the incident is complete. All DriveWealth systems are operating normally.