DriveWealth experienced a notice incident on December 31, 2024, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 31, 2024, 03:01 PM UTC
DriveWealth is currently investigating an issue with the Account Summary API. We will share additional updates as soon as more information becomes available.
- investigating Dec 31, 2024, 03:50 PM UTC
DriveWealth is continuing to investigate issues with the Account Summary API. All other API endpoints are operating normally. We will provide additional updates as more information becomes available.
- investigating Dec 31, 2024, 04:04 PM UTC
DriveWealth has identified the issue impacting the Account Summary API. Remediation activities are underway and it is anticipated that the issue will be resolved in the next 1-2 hours. We will continue to provide updates as information becomes available.
- investigating Dec 31, 2024, 04:49 PM UTC
DriveWealth has remediated the root cause for the issues that impacted the Account Summary API and Redemptions API. The remediation fix is being implemented in the production environment. We anticipate that the issue will be resolved by early afternoon and we will continue to provide updates as more information becomes available.
- investigating Dec 31, 2024, 05:29 PM UTC
DriveWealth has addressed the root cause of the issues that impacted a subset of API endpoints. The remediation fix is being implemented in the production environment. We anticipate that the issue will be resolved by early afternoon and will continue to provide updates as more information becomes available. The updated list of impacted APIs is as follows: Account Summary Redemptions Share Transfer Deposits
- monitoring Dec 31, 2024, 05:58 PM UTC
DriveWealth has resolved the underlying issue that affected a subset of API endpoints. The remediation has been successfully implemented in the production environment, and the impacted APIs should now be functioning as expected.
- resolved Dec 31, 2024, 06:14 PM UTC
DriveWealth has resolved the underlying issue that impacted a subset of API endpoints. The remediation fix has been successfully implemented in the production environment, and all affected APIs are now functioning as expected. Once the root cause has been fully investigated, a Root Cause Analysis document will be shared. We apologize for any inconvenience this may have caused.