Resolved after 3 hours 12 minutes, affecting Point of Sale, on September 18, 2023.
Our payment processor has closed their case, and we're confident everything has been fixed.
Affected components
Update timeline
- investigating Sep 18, 2023, 09:07 PM UTC
According to our internal logs, there are sporadic problems with card readers. We have not been contacted by any customers, but we are in talks with our payment processor. It seems there is an open incident on their side.
- monitoring Sep 18, 2023, 09:26 PM UTC
We've found that our fallback system on our readers has prevented Dripos from having any issues. We'll continue to have this incident open until our payment processor resolves their incident internally.
- resolved Sep 19, 2023, 12:19 AM UTC
Our payment processor has closed their case, and we're confident everything has been fixed.
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