DrChrono experienced a notice incident on February 20, 2024 affecting drchrono.com, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2024, 04:33 PM UTC
We have received several reports of appointment reminders not being sent. Our engineering team is currently investigating this issue. We will continue to use this page to update you of the status.
- identified Feb 20, 2024, 07:06 PM UTC
The appointment reminders issue has been identified and engineering is working on a fix. We will continue to update this page.
- identified Feb 21, 2024, 02:39 PM UTC
Our team has delivered a fix overnight for newly created appointments and is finishing repairing previously created appointments. This final step is anticipated to complete later today. We will continue to use this page to update you.
- resolved Feb 22, 2024, 02:23 AM UTC
Our team believes they have fixed the issue with appointment reminders. We are sorry for any inconveniences this has caused. Please reach out to support if you continue to experience issues.