DrChrono experienced a minor incident on April 23, 2024 affecting drchrono.com, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2024, 02:59 PM UTC
DrChrono is experiencing a disruption in service. Users may be experiencing data not loading in multiple parts of the platform. We recommend using a different browser (Firefox, Safari, or Edge) as this issue is mainly affecting Google Chrome. We are investigating the issue and will post updates every 60 minutes.
- investigating Apr 23, 2024, 04:38 PM UTC
Our team continues to investigate the service interruption with data not loading and we will continue to provide updates every 60 minutes. Thank you for your patience.
- investigating Apr 23, 2024, 06:58 PM UTC
DrChrono is experiencing a disruption in service. Users may be experiencing data not loading in multiple parts of the platform. We recommend using a different browser (Firefox, Safari, or Edge) as this issue is mainly affecting Google Chrome. We are investigating the issue and will post updates every 60 minutes.
- investigating Apr 23, 2024, 09:11 PM UTC
DrChrono is experiencing a disruption in service. Users may be experiencing data not loading in multiple parts of the platform. We recommend using a different browser (Firefox, Safari, or Edge) as this issue is mainly affecting Google Chrome. We are investigating the issue and will post updates every 60 minutes.
- investigating Apr 24, 2024, 11:39 AM UTC
DrChrono is experiencing a disruption in service. Users may be experiencing data not loading in multiple parts of the platform. We recommend using a different browser (Firefox, Safari, or Edge) as this issue is mainly affecting Google Chrome. We are investigating the issue and will post updates every 2 hours.
- investigating Apr 24, 2024, 02:28 PM UTC
A subset of users are experiencing issues in the webapp, which we believe are related to the browser version, that may cause a page to partially render and or look blank. If you are experiencing this situation please submit a support ticket below and a member of support will be in contact. The system is otherwise operating normally. If you experience this issue with Google Chrome, as a temporary workaround please access the DrChrono webapp using another browser including Firefox, Safari, and Microsoft Edge. We are investigating the issue and will post updates every 2 hours.
- resolved Apr 24, 2024, 05:30 PM UTC
The incident causing a page to partially render and or look blank has been resolved by our teams. We are sorry for any issues this may have caused.