DrChrono experienced a critical incident on July 11, 2024 affecting ID.ME, lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 11, 2024, 05:11 PM UTC
We have been notified by our vendor ID.me that they are currently experiencing a service outage. This will effect your ability to send prescriptions. You can follow their status page here: https://status.id.me/. We will continue to monitor this page with updates.
- monitoring Jul 11, 2024, 10:06 PM UTC
Our vendor, ID.me, has implemented a fix and is currently monitoring the results. The ability to send prescriptions may still be affected as ID.me services are restored. You can monitor their progress at https://status.id.me/. We will continue to monitor this until ID.me is fully restored.
- resolved Jul 11, 2024, 11:16 PM UTC
We have been made aware that the issues with ID.me have been resolved. We are sorry for any issues this may have caused.