DrChrono experienced a major incident on September 6, 2024 affecting drchrono.com and Square, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
drchrono.comSquare
Update timeline
- investigating Sep 06, 2024, 07:14 PM UTC
We are aware of the issues you are experiencing with the payment processor, Square. We are working with our internal teams on this and will continue to use this page to provide updates.
- monitoring Sep 06, 2024, 10:01 PM UTC
Our team has implemented a fix for this issue and our teams are monitoring the results. We will provide another update once we have confirmed this was successful in resolving the issue.
- resolved Sep 06, 2024, 11:58 PM UTC
The issue with the payment processor, Square, has been resolved. Thank you for your patience and understanding.