DrChrono experienced a minor incident on October 1, 2024 affecting drchrono.com, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2024, 04:03 PM UTC
We are aware that some users may be experiencing short, transient periods of system degradation every few hours that began yesterday. Our team has worked with our hosting provider to implement some changes overnight and we continue to partner with them to make additional changes to continue to improve performance.
- investigating Oct 01, 2024, 04:14 PM UTC
We are aware that some users may be experiencing short, transient periods of system degradation every few hours that began yesterday. Our team has worked with our hosting provider to implement some changes overnight and we continue to partner with them to make additional changes to continue to improve performance.
- investigating Oct 02, 2024, 01:08 AM UTC
We will be performing an emergency maintenance tonight at 11:30 PM EST. The Dr Chrono application will be offline for 5-10 min.
- investigating Oct 02, 2024, 03:09 PM UTC
We are aware that some users may be experiencing short, transient periods of system degradation every few hours that began yesterday. Our team has worked with our hosting provider to implement some changes overnight and we continue to partner with them to make additional changes to continue to improve performance.
- monitoring Oct 03, 2024, 02:46 PM UTC
We have worked with our cloud provider to resolve the intermittent performance degradation issues experienced over the last few days. We will continue monitoring for another hour before marking this incident fully resolved.
- resolved Oct 03, 2024, 05:06 PM UTC
We have worked with our cloud provider to resolve the intermittent performance degradation issues experienced over the last few days. We are now moving this to solved. We are sorry for any issues this may have caused.