DrChrono experienced a critical incident on October 9, 2024 affecting Quest Diagnostics, lasting 17h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2024, 10:00 PM UTC
Quest, our third-party vendor, has reported system issues that may impact lab ordering and results transmission. We will continue to use this page to monitor the status. In the meantime, missing lab results can be accessed through the Quest Quanum portal: https://auth2.questdiagnostics.com/cas/login?service=https%3A%2F%2Fphysician.quanum.questdiagnostics.com%2Fhcp-server-web%2Flogin%2Fcas
- investigating Oct 10, 2024, 02:43 PM UTC
Quest, our third-party vendor, is still investigating their system issues that may impact lab ordering and results transmission. We will continue to use this page to monitor the status. In the meantime, missing lab results can be accessed through the Quest Quanum portal: https://auth2.questdiagnostics.com/cas/login?service=https%3A%2F%2Fphysician.quanum.questdiagnostics.com%2Fhcp-server-web%2Flogin%2Fcas
- resolved Oct 10, 2024, 03:13 PM UTC
Quest, our third-party vendor, has resolved the issue that may have impacted lab ordering and results transmission. If you are still experiencing any lingering effects, please don't hesitate to reach out to Support at [email protected] for assistance.