DrChrono experienced a minor incident on October 10, 2024 affecting Updox, lasting 8h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2024, 02:42 PM UTC
Updox, our third-party vendor, faxing, has reported a service disruption that may affect fax confirmation pages, uploading (drag and drop), and virtual printing. We will continue to provide updates as we have more information. Thank you for your patience. Updox Status Page: https://status.updox.com/
- identified Oct 10, 2024, 04:10 PM UTC
Updox, our third-party vendor, has identified the root cause of the issue and is actively working to resolve it. We will continue to provide updates as we have more information. Thank you for your patience. Updox Status Page: https://status.updox.com/
- identified Oct 10, 2024, 07:31 PM UTC
Updox, our third-party vendor, has identified the root cause of the issue and is actively working to resolve it. We will continue to provide updates as we have more information. Thank you for your patience. Updox Status Page: https://status.updox.com/
- identified Oct 10, 2024, 08:32 PM UTC
Updox, our third-party vendor has taken their application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour. Once the application is restored we will post an update. Updox Status Page: https://status.updox.com/
- resolved Oct 10, 2024, 11:13 PM UTC
Updox, our third-party vendor, has been restored. Please note, that data will temporarily be limited to the past 30 days. The system will continue to process historical data throughout the night reaching full restoration by tomorrow morning. Inbound faxes were queued throughout the day and will be processed overnight. Please see their Status Page for more information: https://status.updox.com/