DrChrono experienced a minor incident on October 15, 2024 affecting drchrono.com and Updox, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2024, 01:05 PM UTC
Updox, our third-party vendor, faxing, has reported a service disruption that may affect fax confirmation pages, uploading (drag and drop), and virtual printing. We will continue to provide updates as we have more information. Thank you for your patience. Updox Status Page: https://status.updox.com/
- investigating Oct 15, 2024, 01:06 PM UTC
Updox, our third-party vendor, faxing, has reported a service disruption that may affect fax confirmation pages, uploading (drag and drop), and virtual printing. We will continue to provide updates as we have more information. Thank you for your patience. Updox Status Page: https://status.updox.com/
- monitoring Oct 15, 2024, 01:46 PM UTC
Updox, our third-party vendor, has implemented a fix for the disruption in service, and the issue is resolved. All systems are operational at this time. They will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved. Thank you for your patience. Updox Status Page: https://status.updox.com/
- resolved Oct 15, 2024, 03:12 PM UTC
Updox, our third-party vendor, has resolved their incident. Thank you for your patience. Updox Status Page: https://status.updox.com/