DrChrono experienced a minor incident on December 6, 2024 affecting drchrono.com and drchrono iPad EHR and 1 more component, lasting 3d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 06, 2024, 05:10 PM UTC
Our team is investigating reports of an issue with OnPatient, which may prevent a patient from logging into OnPatient or joining a telehealth visit. We will continue to provide updates as new information becomes available. Thank you for your patience and understanding.
- investigating Dec 06, 2024, 07:10 PM UTC
Our team is continuing to investigate reports of an issue with OnPatient, which may prevent a patient from logging into OnPatient or joining a telehealth visit. We will continue to provide updates as new information becomes available. Thank you for your patience and understanding.
- monitoring Dec 06, 2024, 10:48 PM UTC
A fix for this issue has been implemented and our team is monitoring the results.
- resolved Dec 09, 2024, 07:53 PM UTC
This incident has been resolved.