DrChrono experienced a major incident on December 22, 2024 affecting DrChrono Telehealth Platform and onpatient.com and 1 more component, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
DrChrono Telehealth Platformonpatient.comonpatient iPhone PHR
Update timeline
- investigating Dec 22, 2024, 09:27 PM UTC
Our team is investigating reports of an issue with OnPatient, which may prevent a patient from logging into OnPatient or joining a telehealth visit. We will continue to provide updates as new information becomes available. Thank you for your patience and understanding.
- monitoring Dec 22, 2024, 10:18 PM UTC
A fix for this issue has been implemented and our team is monitoring the results. We will continue to provide updates as new information becomes available. Thank you for your patience and understanding.
- resolved Dec 23, 2024, 12:51 AM UTC
This incident has been resolved.