DrChrono experienced a minor incident on March 20, 2025 affecting drchrono.com, lasting 5h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2025, 04:22 PM UTC
We are aware that some users are experiencing issues with the billing tab not loading properly. Our team is actively investigating the situation and working closely with our engineering team to resolve this as quickly as possible. We will continue to update this page with updates.
- identified Mar 20, 2025, 04:45 PM UTC
Users who are not currently utilizing our Support Chat functionality are experiencing loading issues with items in the Billing menu. Our team is working on resolving this issue urgently. Please reach out to our Support Team if you are experiencing this issue.
- resolved Mar 20, 2025, 09:56 PM UTC
The issue with the billing tab has been resolved. We are sorry for any issues this may have caused.