Issue Loading Billing-Related Reports

Update timeline

1. investigating Feb 06, 2026, 06:25 PM UTC

   We are aware of an issue affecting a subset of users who are reporting that some reports fail to load. This includes the Financial Transactions Report, Aging A/R Analysis, Denial Analysis, and other billing-related reports. Our team is actively investigating and will provide updates as more information becomes available.

2. identified Feb 06, 2026, 08:11 PM UTC

   This incident is tied to a dependency on an external service that supports our reporting functionality. We are working in coordination with that provider to restore report availability as quickly as possible.

3. monitoring Feb 06, 2026, 09:25 PM UTC

   Reports are currently loading as expected, and the issue appears to have resolved. We are continuing to work with our external reporting service to determine the underlying cause and to confirm stability. We will remain in monitoring and provide updates if any further impact is observed.

4. monitoring Feb 06, 2026, 09:27 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring Feb 07, 2026, 01:25 AM UTC

   The issue affecting billing-related reports has been resolved and all reports are loading as expected. Our monitoring has remained stable with no further impact observed.

6. resolved Feb 07, 2026, 01:25 AM UTC

   The issue affecting billing-related reports has been resolved and all reports are loading as expected. Our monitoring has remained stable with no further impact observed.