Dragon Systems incident

[NMC-US] - EntraID SSO Login Failure to NMC

Ongoing since 03:29 PM UTC, affecting Nuance Management Center (United States) and Nuance Management Center (Canada) and 1 more.

identified Nov 06, 2026, 04:34 PM UTC

We are continuing the investigation on issue with users unable to login to NMC using EntraID SSO authentication. Team is actively investigating the issue and will provide the updates as and when received. Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational. Thank you for your patience.

Started
Nov 06, 2026, 03:29 PM UTC
Resolved
Ongoing
Duration
● 1h 55m
Detected by Pingoru
Nov 06, 2026, 03:29 PM UTC

Affected components

Nuance Management Center (United States)Nuance Management Center (Canada)Nuance Management Center (France)Nuance Management Center (Germany)Nuance Management Center (Nordics)Nuance Management Center (UK)Nuance Management Center (Australia)

Update timeline

  1. identified Nov 06, 2026, 03:29 PM UTC

    Microsoft has identified an issue with users unable to login to NMC using EntraID SSO authentication. Team is actively investigating the issue and will provide the updates as and when received. Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational. Thank you for your patience.

  2. identified Nov 06, 2026, 03:32 PM UTC

    Microsoft has identified an issue with users unable to login to NMC using EntraID SSO authentication. Team is actively investigating the issue and will provide the updates as and when received. Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational. Thank you for your patience.

  3. identified Nov 06, 2026, 04:34 PM UTC

    We are continuing the investigation on issue with users unable to login to NMC using EntraID SSO authentication. Team is actively investigating the issue and will provide the updates as and when received. Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational. Thank you for your patience.

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