Double incident

Client list not loading for some users

Resolved after 30 minutes, affecting Website, on February 3, 2026.

investigating Feb 03, 2026, 12:30 PM UTC

Client list not loading for some users due to a change previously applied to improve the client list loading times, which caused views with specific columns to fail.

Started
Feb 03, 2026, 12:30 PM UTC
Resolved
Feb 03, 2026, 01:00 PM UTC
Duration
30m
Detected by Pingoru
Feb 03, 2026, 12:30 PM UTC

Affected components

Website

Update timeline

  1. investigating Feb 03, 2026, 12:30 PM UTC

    Client list not loading for some users due to a change previously applied to improve the client list loading times, which caused views with specific columns to fail.

  2. resolved Feb 03, 2026, 01:00 PM UTC

    Reverted the code change and restored functionality.

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