Double Outage History
Double is up right nowPingoru has recorded 12 incidents for Double: 10 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 1 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 137 (0%) |
Incidents, newest first
Major August 5, 2026 Service disruption 4m Website
Started Aug 05, 2026, 03:49 PM UTC· resolved Aug 05, 2026, 03:53 PM UTC
- investigating Aug 05, 2026, 03:49 PM UTC
We’re investigating elevated errors for Double. Some users may see failed loads or slow responses.
- resolved Aug 05, 2026, 03:53 PM UTC
This incident is resolved. We’ll continue to monitor.
Major August 5, 2026 Service disruption 10m Website, Website (Website — Primary Data Center)
Started Aug 05, 2026, 02:41 PM UTC· resolved Aug 05, 2026, 02:52 PM UTC
- investigating Aug 05, 2026, 02:41 PM UTC
We’re investigating elevated errors for Double. Some users may see failed loads or slow responses.
- resolved Aug 05, 2026, 02:52 PM UTC
This incident is resolved. We’ll continue to monitor.
- investigating Aug 05, 2026, 03:49 PM UTC
Our services were impacted by the same issue. We are investigating.
Minor June 2, 2026 Service disruption 26m Website, Website (Website — Primary Data Center)
Started Jun 02, 2026, 02:51 PM UTC· resolved Jun 02, 2026, 03:17 PM UTC
- investigating Jun 02, 2026, 02:51 PM UTC
We’re investigating elevated errors for Double. Some users may see failed loads or slow responses.
- investigating Jun 02, 2026, 03:13 PM UTC
We’re investigating elevated errors for Double. Some users may see failed loads or slow responses.
- resolved Jun 02, 2026, 03:17 PM UTC
This incident is resolved. We’ll continue to monitor.
Major May 18, 2026 Service disruption 32m Website, Website (Website — Primary Data Center)
Started May 18, 2026, 02:58 PM UTC· resolved May 18, 2026, 03:30 PM UTC
- investigating May 18, 2026, 02:58 PM UTC
We’re investigating elevated errors. Some users may see failed loads or slow responses.
- resolved May 18, 2026, 03:30 PM UTC
This incident is resolved. We’ll continue to monitor.
Major April 21, 2026 Service disruption 12m Website
Started Apr 21, 2026, 01:28 PM UTC· resolved Apr 21, 2026, 01:40 PM UTC
- investigating Apr 21, 2026, 01:28 PM UTC
We’re experiencing issues with our infrastructure, and some of our services may be affected for a few minutes.
- resolved Apr 21, 2026, 01:40 PM UTC
This incident is resolved. We’ll continue to monitor.
Minor April 19, 2026 Degraded Performance detected on status page – Overall
Started Apr 19, 2026, 10:45 PM UTC· resolved Apr 19, 2026, 10:45 PM UTC
No vendor updates were posted for this incident.
Minor April 14, 2026 Long loading times for some client portals 1h 3m Website
Started Apr 14, 2026, 05:53 PM UTC· resolved Apr 14, 2026, 06:56 PM UTC
- investigating Apr 14, 2026, 05:53 PM UTC
We are currently investigating elevated response times affecting some client portals. Our team is actively working to identify the root cause.
- resolved Apr 14, 2026, 06:56 PM UTC
The incident was mitigated; we are now monitoring recovery signals. The issue has been resolved.
Minor February 23, 2026 Partial outage 29m Website
Started Feb 23, 2026, 05:36 PM UTC· resolved Feb 23, 2026, 06:05 PM UTC
- investigating Feb 23, 2026, 05:36 PM UTC
We are still monitoring the recovery; some users are still experiencing issues.
- resolved Feb 23, 2026, 06:05 PM UTC
Metrics show that system health has fully recovered.
Minor February 10, 2026 Service disruption 45m Website
Started Feb 10, 2026, 09:01 PM UTC· resolved Feb 10, 2026, 09:46 PM UTC
- investigating Feb 10, 2026, 09:01 PM UTC
We are investigating unexpected errors when trying to open/preview files.
- identified Feb 10, 2026, 09:31 PM UTC
It is related to a global issue affecting AWS Cloudfront: https://health.console.aws.amazon.com/health/home#/account/dashboard/open-issues?eventID=arn:aws:health:global::event/CLOUDFRONT/AWS_CLOUDFRONT_OPERATIONAL_ISSUE/AWS_CLOUDFRONT_OPERATIONAL_ISSUE_5D2B3_81D5FA9EA2B&eventTab=details
- resolved Feb 10, 2026, 09:46 PM UTC
We've implemented a workaround that resolves the issue, but some images may take longer to load. Once AWS resolves the issue, we'll be back to normal.
Minor February 3, 2026 Client list not loading for some users 30m Website
Started Feb 03, 2026, 12:30 PM UTC· resolved Feb 03, 2026, 01:00 PM UTC
- investigating Feb 03, 2026, 12:30 PM UTC
Client list not loading for some users due to a change previously applied to improve the client list loading times, which caused views with specific columns to fail.
- resolved Feb 03, 2026, 01:00 PM UTC
Reverted the code change and restored functionality.
Minor November 3, 2025 Partial service disruption 37m Website
Started Nov 03, 2025, 01:20 PM UTC· resolved Nov 03, 2025, 01:57 PM UTC
- investigating Nov 03, 2025, 01:20 PM UTC
We are currently investigating an incident affecting parts of the platform. Users are able to log in and access most pages; however, certain features may be temporarily unavailable or perform slower than expected Start: 8.15 ET
- resolved Nov 03, 2025, 01:57 PM UTC
This incident is resolved. We’ll continue to monitor.
Major September 11, 2025 Service disruption 7m Website
Started Sep 11, 2025, 04:58 PM UTC· resolved Sep 11, 2025, 05:05 PM UTC
- investigating Sep 11, 2025, 04:58 PM UTC
A database migration executed locked core tables for too long. Client-facing features were unavailable or severely degraded.
- resolved Sep 11, 2025, 05:05 PM UTC
The immediate recovery involved identifying and killing idle queries waiting on the locked table, restoring service functionality.