Dotfile Outage History
Dotfile is up right nowPingoru has recorded 10 incidents for Dotfile: 7 in the last 12 months and 2 in the last 90 days.
Incidents, newest first
Major October 8, 2026 Incident in Client Portal 36m Dotfile Client Portal (Dotfile Client Portal App), Dotfile Client Portal (Dotfile Client Portal API)
Started Oct 08, 2026, 08:45 AM UTC· resolved Oct 08, 2026, 09:21 AM UTC
- investigating Oct 08, 2026, 08:45 AM UTC
We are investigating an outage in the client portal
- resolved Oct 08, 2026, 09:21 AM UTC
Client Portal is operational again
Major September 21, 2026 Client Portal issue 1h 47m Dotfile Client Portal (Dotfile Client Portal App), Dotfile Client Portal (Dotfile Client Portal API)
Started Sep 21, 2026, 08:38 AM UTC· resolved Sep 21, 2026, 10:25 AM UTC
- investigating Sep 21, 2026, 08:38 AM UTC
We are currently experiencing an issue with our custom domain provider that is affecting Dotfile. As a result, client portals using custom domains are temporarily down. We are actively working with our provider and expect to deploy a fix within the next 30minutes.
- resolved Sep 21, 2026, 10:25 AM UTC
The issue has been resolved. If you are still seeing the old version, please do a hard refresh of your browser (Ctrl+Shift+R on Windows/Linux, or Cmd+Shift+R on Mac).
Minor June 17, 2026 AML screening and identity-verification checks failures 1d 8h Workers (Workers)
Started Jun 17, 2026, 09:00 AM UTC· resolved Jun 18, 2026, 05:20 PM UTC
- investigating Jun 17, 2026, 09:00 AM UTC
We're investigating intermittent errors affecting AML screening and identity-verification checks. Some check results from our verification providers (ComplyAdvantage and Onfido) are failing to complete. Affected checks may appear stuck, show an error when opened, or need a manual retry to complete. The Dotfile API itself is unaffected. We're working to restore normal processing and will post updates here.
- resolved Jun 18, 2026, 05:20 PM UTC
AML screening and identity-verification checks are working normally again. The third-party rate-limiting behind the delays and failures has cleared, and screenings are completing as expected. The Dotfile API itself was unaffected throughout. We're monitoring to confirm things stay stable; any checks that failed during the incident can now be re-run.
Major June 5, 2026 Dotfile API outage 5m Dotfile API (Dotfile API)
Started Jun 05, 2026, 09:56 AM UTC· resolved Jun 05, 2026, 10:01 AM UTC
- investigating Jun 05, 2026, 09:56 AM UTC
Dotfile API went down.
- resolved Jun 05, 2026, 10:01 AM UTC
Dotfile API recovered.
Minor May 26, 2026 Document reviews broken – Dotfile Client Portal (Dotfile Client Portal API)
Started May 26, 2026, 09:04 AM UTC· resolved May 26, 2026, 09:04 AM UTC
- resolved May 26, 2026, 09:04 AM UTC
Automated LLM document reviews are broken in the client portal API.
Minor March 11, 2026 Custom property choice edition not available 1d 22h Dotfile Console (Dotfile Console App)
Started Mar 11, 2026, 05:32 PM UTC· resolved Mar 13, 2026, 04:31 PM UTC
- investigating Mar 11, 2026, 05:32 PM UTC
We have identified an issue with the new property group feature where the value of choices property are removed after an edit We have disabled the edition of choices property for now We are working on a proper fix and restoring the values as soon as possible
- resolved Mar 13, 2026, 04:31 PM UTC
Automation (risk engine, template) and Webhook to synchronize external have been replayed and the edition of choices properties is now enabled Incident is resolved.
Minor February 12, 2026 Increased processing delay 2h 37m Workers (Workers)
Started Feb 12, 2026, 08:47 AM UTC· resolved Feb 12, 2026, 11:24 AM UTC
- investigating Feb 12, 2026, 08:47 AM UTC
We are currently experiencing increased latency in the processing of certain asynchronous tasks, including risk computation, AML check analysis, online reputation checks, and webhook delivery. Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
- resolved Feb 12, 2026, 11:24 AM UTC
Incident has been resolved, all delayed processing have now completed. We will continue to monitor the resolution.
Major September 29, 2025 Applications downtime 6h 29m Dotfile API (Dotfile API), Dotfile Console (Dotfile Console API), Dotfile Client Portal (Dotfile Client Portal API)
Started Sep 29, 2025, 11:16 PM UTC· resolved Sep 30, 2025, 05:45 AM UTC
- investigating Sep 29, 2025, 11:16 PM UTC
APIs are returning error 503 service unavailable.
- resolved Sep 30, 2025, 05:45 AM UTC
Everything is back to normal and resolved. We want to inform you about a recent service interruption that affected Dotfile and to share the steps we’re taking to ensure reliability moving forward. On September 30, 2025, between 1:16 am and 7:45 am (GMT+2), our applications were temporarily unavailable due to unexpected storage limits during preparations for our upcoming infrastructure migration on October 4, 2025. We have since expanded our storage capacity significantly and adjusted our setup to prevent this from happening again. We sincerely apologize for any inconvenience this may have caused. If you would like a detailed report of the incident, please let us know. For any questions or further assistance, our support team is here to help.
Major January 29, 2025 App unavailable 2h 45m Dotfile Console (Dotfile Console App), Dotfile Client Portal (Dotfile Client Portal App)
Started Jan 29, 2025, 09:38 AM UTC· resolved Jan 29, 2025, 12:23 PM UTC
- investigating Jan 29, 2025, 09:38 AM UTC
Due to an incident with our cloud provider, the Console App and Client Portal App are not available for some users on some geographies
- resolved Jan 29, 2025, 12:23 PM UTC
Our cloud provider confirmed the resolution of the issue