Dotfile experienced a major incident on September 21, 2026 affecting Dotfile Client Portal (Dotfile Client Portal App) and Dotfile Client Portal (Dotfile Client Portal API), lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Dotfile Client Portal (Dotfile Client Portal App)Dotfile Client Portal (Dotfile Client Portal API)
Update timeline
- investigating Sep 21, 2026, 08:38 AM UTC
We are currently experiencing an issue with our custom domain provider that is affecting Dotfile. As a result, client portals using custom domains are temporarily down. We are actively working with our provider and expect to deploy a fix within the next 30minutes.
- resolved Sep 21, 2026, 10:25 AM UTC
The issue has been resolved. If you are still seeing the old version, please do a hard refresh of your browser (Ctrl+Shift+R on Windows/Linux, or Cmd+Shift+R on Mac).