Dotfile incident

AML screening and identity-verification checks failures

Minor Resolved View vendor source →

Dotfile experienced a minor incident on June 17, 2026 affecting Workers (Workers), lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2026, 09:00 AM UTC
Resolved
Jun 18, 2026, 05:20 PM UTC
Duration
1d 8h
Detected by Pingoru
Jun 17, 2026, 09:00 AM UTC

Affected components

Workers (Workers)

Update timeline

  1. investigating Jun 17, 2026, 09:00 AM UTC

    We're investigating intermittent errors affecting AML screening and identity-verification checks. Some check results from our verification providers (ComplyAdvantage and Onfido) are failing to complete. Affected checks may appear stuck, show an error when opened, or need a manual retry to complete. The Dotfile API itself is unaffected. We're working to restore normal processing and will post updates here.

  2. resolved Jun 18, 2026, 05:20 PM UTC

    AML screening and identity-verification checks are working normally again. The third-party rate-limiting behind the delays and failures has cleared, and screenings are completing as expected. The Dotfile API itself was unaffected throughout. We're monitoring to confirm things stay stable; any checks that failed during the incident can now be re-run.