Is Doteasy down?

We are aware of a few customers having intermittent disruptions to our webmail services connected to server s2924.can1.stableserver.net. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, [please reach out to our support team.](https://doteasy.com/contact)

We are seeing some improvements and the functionality of our webmail service has gone back to normal. Our team is still actively monitoring the server to ensure the stability of the service. If you need any assistance in the immediate, [please reach out to our support team.](https://doteasy.com/contact)

We've now resolved the incident. Thanks for your patience.

We are aware of a few customers having intermittent disruptions connected to their Smartermail service. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, [please reach out to our support team.](https://doteasy.com/contact)

The affected SmarterMail servers have been successfully restored, and services are now operating normally. Our infrastructure team continues to closely monitor the environment while the SmarterMail team continues working to prevent this issue from occurring again. If you continue to experience any issues, please do not hesitate to contact our support team. Thank you for your patience.

Our technicians have confirmed that the issue is now resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologise for any inconvenience caused.   If you have further issues please don't hesitate to contact us.

Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. Thank you for understanding.

Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. Thank you for understanding

We would like to give the update that all network and services are stable. We would like to thank you for your patience during this time. 
If you have any questions or need any assistance with your services, please reach out to us.

We recently experienced unusually high traffic on server s16364.usc1.stableserver.net. We would like to give the final update that all network and services are stable. As part of the mitigation process, our team implemented an IP split: For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you have any questions or need any assistance with your services, please reach out to us. We would like to thank you for your patience during this time.