Doteasy Outage History

We recently experienced unusually high traffic on server s16364.usc1.stableserver.net. We would like to give the final update that all network and services are stable. As part of the mitigation process, our team implemented an IP split: For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you have any questions or need any assistance with your services, please reach out to us. We would like to thank you for your patience during this time.

We've now resolved the incident. Thanks for your patience.

Support operations have returned to normal following the recent cPanel security patches. All pending requests related to this event have been addressed. Thank you for your patience during this period.

Our technicians have confirmed that the patch has been applied and the issue is resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. If you have further issues please don't hesitate to contact us.

Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you are still experiencing any difficulties, please contact us for assistance.

We've now resolved the incident. Thanks for your patience.

We would like to give the final update that the fix is still in place and things have returned to normal levels. If you have any questions or need any assistance with your services, please reach out to us. We would like to thank you for your patience during this time.

We have identified some higher than normal traffic on some of our servers. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you have any questions or need any assistance with your services, please reach out to us.

We've now resolved the incident. Thanks for your patience.

After a period of monitoring and testing, our infrastructure team have confirmed that the access issue has been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologize for any of the inconveniences caused. If you have further issues please don't hesitate to us.

We've now completed the maintenance. Thanks for your patience.

We've now resolved the incident and live-chat should function normally. We appreciate your patience during this time.

We've now resolved the incident. Thanks for your patience.

We've now resolved the incident. Thanks for your patience.

Our chat support channel is now operating normally. Thank you for your patience while we worked to resolve this issue.

We've now resolved the incident. Thanks for your patience.

We've now resolved the incident. Thanks for your patience.

Our technicians have confirmed that the issue with live-chat has been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologize for any of the inconveniences caused. If you have further issues please don't hesitate to reach out to our team.

We've now resolved the incident. Thanks for your patience.

We would like to alert you to a recent phishing scam identified by us that is targeting Doteasy Customers via email. Scammers are posing as Doteasy and sending emails, asking them to click a link to update payment details. Please be aware of emails that claim to be from Doteasy containing the subject field: "Your recent payment didn't go through" If you believe you may have received a phishing or scam email impersonating us; please contact us via your Doteasy customer area or speak to our team via phone on +1 (778) 819-7730 or live chat.

After monitoring the fix put in place, we are marking this issue as resolved. We will continue to test the website and thank everyone for their patience while we worked toward this resolution. Please reach out to our customer care team, if you require further support!

We've now resolved the incident. Thanks for your patience.

We have successfully completed the scheduled upgrade to our underlying infrastructure! The client area was briefly placed into maintenance mode for approximately two hours. During this time, we ensured that all core services, including web hosting, email, and domain services, continued to operate seamlessly without interruption. We appreciate your patience and understanding as we work to improve our platform.