Degraded Performance detected on status page
Affected: Overall
Doteasy Outage History
Doteasy is up right nowDoteasy had 21 outages in the last 2 years totaling 3429h 52m of downtime — averaging 0.9 incidents per month.
There were 21 Doteasy outages since October 22, 2025 totaling 3429h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
Partial Outage detected on status page
Affected: Overall
Webmail issue | s2924.can1.stableserver.net
Timeline · 3 updates
- investigating Jul 04, 2026, 03:36 PM UTC
We are aware of a few customers having intermittent disruptions to our webmail services connected to server s2924.can1.stableserver.net. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, [please reach out to our support team.](https://doteasy.com/contact)
- investigating Jul 04, 2026, 04:01 PM UTC
We are seeing some improvements and the functionality of our webmail service has gone back to normal. Our team is still actively monitoring the server to ensure the stability of the service. If you need any assistance in the immediate, [please reach out to our support team.](https://doteasy.com/contact)
- resolved Jul 04, 2026, 04:13 PM UTC
We've now resolved the incident. Thanks for your patience.
Smartermail latency
Timeline · 3 updates
- investigating Jun 29, 2026, 08:23 AM UTC
We are aware of a few customers having intermittent disruptions connected to their Smartermail service. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, [please reach out to our support team.](https://doteasy.com/contact)
- investigating Jun 29, 2026, 09:40 PM UTC
The affected SmarterMail servers have been successfully restored, and services are now operating normally. Our infrastructure team continues to closely monitor the environment while the SmarterMail team continues working to prevent this issue from occurring again. If you continue to experience any issues, please do not hesitate to contact our support team. Thank you for your patience.
- resolved Jun 30, 2026, 02:52 AM UTC
Our technicians have confirmed that the issue is now resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologise for any inconvenience caused. If you have further issues please don't hesitate to contact us.
Hosting Performance Degradation | s2937.can1.stableserver.net
Timeline · 1 update
- resolved Jun 21, 2026, 07:27 PM UTC
Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. Thank you for understanding.
Hosting Performance Degradation - Server s1058.use1.mysecurecloudhost.com
Timeline · 2 updates
- investigating Jun 17, 2026, 09:51 PM UTC
Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. Thank you for understanding
- resolved Jun 18, 2026, 10:53 PM UTC
We would like to give the update that all network and services are stable. We would like to thank you for your patience during this time. If you have any questions or need any assistance with your services, please reach out to us.
Hosting Performance Degradation - s16364.usc1.stableserver.net
Timeline · 1 update
- resolved Jun 08, 2026, 10:43 AM UTC
We recently experienced unusually high traffic on server s16364.usc1.stableserver.net. We would like to give the final update that all network and services are stable. As part of the mitigation process, our team implemented an IP split: For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you have any questions or need any assistance with your services, please reach out to us. We would like to thank you for your patience during this time.
Limited Live Chat Support Availability
Timeline · 1 update
- resolved May 10, 2026, 09:49 PM UTC
We've now resolved the incident. Thanks for your patience.
Delays in Support Response
Timeline · 2 updates
- investigating May 01, 2026, 05:50 AM UTC
Our customer care team are currently experiencing a higher-than-usual support workload as a result of ongoing security updates related to recent up-stream cPanel vulnerabilities. Our team is actively working through all customer related requests as quickly as possible. However, as a result, support response times may be slightly longer than usual during this period. We thank you so much for your patience with our team and your understanding while we continue to assist affected customers.
- resolved May 06, 2026, 10:48 PM UTC
Support operations have returned to normal following the recent cPanel security patches. All pending requests related to this event have been addressed. Thank you for your patience during this period.
cPanel and Webmail temporarily unavailable
Timeline · 3 updates
- investigating Apr 28, 2026, 06:26 PM UTC
We were made aware of a possible authentication vulnerability with the cPanel control panel system which was responsibly disclosed to cPanel and on their advice we have blocked access to cPanel and WHM on all managed systems while they release an update. This has taken the cPanel interface offline intentionally while a patch is released. We expect to be back online within a couple of hours. Apologies for the inconvenience, but your security is our top priority. Your website, emails and other services are not affected.
- investigating Apr 29, 2026, 05:40 AM UTC
Patches are currently being deployed across our servers and affected systems, and access to cPanel is beginning to recover. Login functionality has already returned to normal for some customers. While some clients may still experience login issues, we encourage you to reach out to our friendly support team for assistance. We’d like to reassure you that website availability, as well as services such as DNS and email, remain active and are operating as expected. Thank you again for your patience. If you have any questions or need support, our team is available 24/7—please don’t hesitate to get in touch
- resolved May 01, 2026, 03:17 AM UTC
Our technicians have confirmed that the patch has been applied and the issue is resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. If you have further issues please don't hesitate to contact us.
Hosting Performance Degradation | s9513.fra1.stableserver.net
Timeline · 1 update
- resolved Apr 22, 2026, 03:09 PM UTC
Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you are still experiencing any difficulties, please contact us for assistance.
Reported phishing attempt
Timeline · 2 updates
Client-Area Log in Issue
Timeline · 2 updates
- investigating Apr 21, 2026, 02:00 AM UTC
We've received reports of a small subset of clients being unable to view or access their account. At this stage, the impact appears limited, and we’re focused on resolving it as soon as possible. All hosting services, email services and domains should remain operational and accessible via direct links. If you need any assistance in the meantime, our support team is available 24/7 via live chat and ready to help. We’ll share an update as soon as we have more information.
- resolved Apr 22, 2026, 08:34 AM UTC
We've now resolved the incident. Thanks for your patience.
Hosting Performance Degradation - s15560.lon1.stableserver.net
Timeline · 1 update
- resolved Apr 19, 2026, 10:34 PM UTC
We would like to give the final update that the fix is still in place and things have returned to normal levels. If you have any questions or need any assistance with your services, please reach out to us. We would like to thank you for your patience during this time.
Hosting Performance Degradation - s11748.sgp1.stableserver.net
Timeline · 1 update
- resolved Apr 03, 2026, 01:47 AM UTC
We have identified some higher than normal traffic on some of our servers. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you have any questions or need any assistance with your services, please reach out to us.
Hosting Performance Degradation | s2927.can1.stableserver.net
Timeline · 1 update
- resolved Mar 17, 2026, 03:06 PM UTC
We've now resolved the incident. Thanks for your patience.
Email Issue Identified
Timeline · 1 update
- resolved Feb 18, 2026, 03:01 AM UTC
After a period of monitoring and testing, our infrastructure team have confirmed that the access issue has been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologize for any of the inconveniences caused. If you have further issues please don't hesitate to us.
Urgent Maintenance – email servers (SmarterMail)
Timeline · 1 update
- resolved Jan 22, 2026, 01:10 PM UTC
We've now completed the maintenance. Thanks for your patience.
Live Chat Delays
Timeline · 1 update
- resolved Jan 06, 2026, 09:00 AM UTC
We've now resolved the incident and live-chat should function normally. We appreciate your patience during this time.
Limited Support Availability Due to Cloudflare Network Incident
Timeline · 1 update
- resolved Dec 05, 2025, 01:27 PM UTC
We've now resolved the incident. Thanks for your patience.
Client Area - Service Interruption
Timeline · 1 update
- resolved Oct 22, 2025, 11:22 AM UTC
We've now resolved the incident. Thanks for your patience.