Doteasy Outage History

We were made aware of a possible authentication vulnerability with the cPanel control panel system which was responsibly disclosed to cPanel and on their advice we have blocked access to cPanel and WHM on all managed systems while they release an update. This has taken the cPanel interface offline intentionally while a patch is released. We expect to be back online within a couple of hours. Apologies for the inconvenience, but your security is our top priority. Your website, emails and other services are not affected.

Patches are currently being deployed across our servers and affected systems, and access to cPanel is beginning to recover. Login functionality has already returned to normal for some customers. While some clients may still experience login issues, we encourage you to reach out to our friendly support team for assistance. We’d like to reassure you that website availability, as well as services such as DNS and email, remain active and are operating as expected. Thank you again for your patience. If you have any questions or need support, our team is available 24/7—please don’t hesitate to get in touch

We would like to inform our clients that we have received several reports from customers of email phishing attempts. These emails **do not** come from the Doteasy team but are from sending from a fraudulent address ending with _"@host.saltcityacademofmagic.com"_, _"@sender.zohosubscriptions.ca"_ or "@ink.finefinishesco.com" __________ below content of the phishing email: **Subject:** _Your service may be suspended_ **Body:** _Payment could not be processed Dear Valued Customer, We attempted to process your recent invoice, but payment was declined by your financial institution. As a result, your account is now in a delinquent status. To avoid the permanent suspension of your hosting and domain service, you must settle the outstanding balance immediately. If you payment is not successfully updated within the next 48 hours, your services will be terminated._ ____________ The email encourages you to pay an 'outstanding' balance' and is imitating our billing team. The email may also use publicly available information, like domain name expiry and Registrant Contact Information. We strongly encourage customer DO NOT click any links within this email, and please block and report the sending address were possible. If your services are registered through us, you may also log in to your Doteasy portal and check the expiry dates and auto-renew status of your various services, domain and hosting. Additionally we encourage you to feel free to contact our friendly customers support team who will be happy to assist and answer any questions 24/7. _______ **Tips for avoiding phishing content:** Watch out for emails that don't know information about you, e.g. "Dear Customer". Or emails that do not show your correct Doteasy account information. Links that take you to a website other than Doteasy user portal or website. Notices to make a payment or renewal when these are not due yet. You can always log in to your account to check when your services are due and renew securely once logged in Always check the sent address from emails you receive. Emails sent by us will have our domain after the @ symbol (such as [email protected] or [email protected]) Emails from our marketing channels may be sent from a slightly different address but still contain doteasy.com. Warm Regards, Doteasy team

We've received reports of a small subset of clients being unable to view or access their account. At this stage, the impact appears limited, and we’re focused on resolving it as soon as possible. All hosting services, email services and domains should remain operational and accessible via direct links. If you need any assistance in the meantime, our support team is available 24/7 via live chat and ready to help. We’ll share an update as soon as we have more information.