DonorAtlas incident

Platform Outage

Resolved after 2 hours 36 minutes, affecting section-269336 (Donors) and section-269336 (Search) and 1 more, on October 20, 2025.

resolved Oct 20, 2025, 08:44 PM UTC

Upload has recovered. The entire platform is now operational, and we are continuing to monitor as AWS recovers. Please reach out to support if you experience issues.

Started: Oct 20, 2025, 06:08 PM UTC
Resolved: Oct 20, 2025, 08:44 PM UTC
Duration: 2h 36m
Detected by Pingoru: Oct 20, 2025, 06:08 PM UTC

Affected components

section-269336 (Donors)section-269336 (Search)section-269336 (Upload)section-269336 (Export)section-269336 (Autocomplete)section-269336 (Account Systems)section-269336 (Site)

Update timeline

investigating Oct 20, 2025, 06:08 PM UTC

We are aware that customers are unable to use the DonorAtlas platform due to the large outage of Amazon Web Services. Your data is secure, and we will restore the platform as quickly as possible.
resolved Oct 20, 2025, 08:44 PM UTC

Upload has recovered. The entire platform is now operational, and we are continuing to monitor as AWS recovers. Please reach out to support if you experience issues.

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