Resolved after 16 minutes, affecting Payment Service (Virtual Account) and Payment Service (Cards) and 1 more, on November 4, 2026.
DOKU has detected that there is an issue in DOKU system with the following information: - What is the issue : DOKU system cannot be accessed and transactions cannot be processed - Day, date and time issue first detected : Wednesday, 04 November 2026, 18:34 GMT+7 - Day, date and time issue resolved: Wednesday, 04 November 2026, 06:55 GMT+7 - Current status of incident : Resolved We apologize for any inconvenience caused. If you have any questions, contact us. Thank you for your attention and cooperation.
Affected components
Update timeline
- investigating Nov 04, 2026, 11:34 AM UTC
DOKU has detected that there is an issue in DOKU system with the following information: - What is the issue : DOKU system cannot be accessed and transactions cannot be processed - Day, date and time issue first detected : Wednesday, 04 November 2026, 18:34 GMT+7 - Current status of incident : DOKU Team is currently investigating the issue We apologize for any inconvenience caused. If you have any questions, contact us. Thank you for your attention and cooperation.
- resolved Nov 04, 2026, 11:50 AM UTC
DOKU has detected that there is an issue in DOKU system with the following information: - What is the issue : DOKU system cannot be accessed and transactions cannot be processed - Day, date and time issue first detected : Wednesday, 04 November 2026, 18:34 GMT+7 - Day, date and time issue resolved: Wednesday, 04 November 2026, 06:55 GMT+7 - Current status of incident : Resolved We apologize for any inconvenience caused. If you have any questions, contact us. Thank you for your attention and cooperation.
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