Intermittent AWS ingestion issue affecting subset of DCI customers

Update timeline

1. identified Mar 27, 2026, 12:02 PM UTC

   We have identified a problem with AWS data ingestion. Some customers are facing issues with AWS cost and usage data in DoiT Cloud Intelligence, while others are unaffected. Impacted tenants are experiencing delayed or missing AWS data in analytics and dashboards. We are actively working to identify the scope of the issue and are developing remediation steps simultaneously. Thank you for your understanding during this time.

2. monitoring Mar 27, 2026, 04:09 PM UTC

   We have deployed a fix to address the AWS ingestion issue in DCI. The impacted customers’ data has now been updated, and we are closely monitoring the ingestion pipeline to ensure it remains stable and no further impact occurs.

3. monitoring Mar 30, 2026, 02:53 AM UTC

   The AWS data ingestion is currently working as expected. Our Engineering Team is continuing to monitor to ensure the issue is fully resolved. We will update further as the resolution is fully confirmed.

4. resolved Mar 31, 2026, 04:21 PM UTC

   The AWS ingestion issue in DoiT Cloud Intelligence has been resolved, and the affected data has been updated. Thank you for your patience.