Is DoIT down?

We are investigating the impact of an AWS incident affecting estimated billing and cost data. Due to incorrect estimated billing values reported by AWS, some customers may see false or misleading cost anomaly notifications in DoiT Cloud Intelligence. This may also affect cost-related experiences that rely on AWS estimated billing data, including Budgets, Alerts, and DCI Analytics. AWS has stated that the displayed billing estimates do not reflect actual usage or charges and that no customer action is required at this time. Our team is actively monitoring the issue and reviewing the effect on DoiT notifications and related cost views. We will provide updates as we learn more from AWS and as impacted data stabilises.

Recovery is now underway for the AWS billing data issue. While the backfill is still in progress, we are closely monitoring the situation, validating our data, and making any necessary adjustments on our side. Thank you for your patience and understanding.

The AWS billing data issue has now been resolved. We have validated the recovery and confirmed that the affected cost data has stabilised. Related cost views and notifications in DoiT Cloud Intelligence should now reflect normal behaviour. Thank you for your patience and understanding throughout this incident.

We are currently investigating an issue impacting Google Cloud ticket submissions in the DCI Console. When attempting to open a ticket, the required GCP Project field displays no available options, preventing successful submission. If you are blocked by this issue and need to submit an urgent request, please select DoiT Console as the Cloud Platform and provide the full details of your request in the body of the ticket.

The issue has been identified, and a fix is being implemented.

The issue has been resolved, and our team is actively monitoring the results to make sure everything is working as expected.

The incident has been resolved. All systems are operating normally.

We are investigating a recurrence of a CloudHealth-related issue affecting April AWS cost data and assessing the impact on April invoices for multiple customers. Some customers may see inaccurate or otherwise inflated April charges in DoiT Cloud Intelligence. Our current checks indicate that the values shown in DoiT match the data currently available in CloudHealth, and we are working with CloudHealth to confirm scope and resolution steps. We will share another update as soon as we have more information.

CloudHealth has identified the affected customers and is currently updating their billing data. We are continuing to closely monitor their progress. Once CloudHealth confirms the data update is complete, we will review the results on our side and share a further update. Thank you for your patience and understanding.

CloudHealth has advised that they have implemented a fix for this issue, and we are now monitoring and validating the outcome on our side. At this time, we are reviewing the data on our side to verify its integrity. We will share a further update once this validation is complete. Thank you for your patience and understanding.

CloudHealth has advised that they have implemented a fix for this issue and updated the affected data. We are now monitoring the data to ensure everything continues to behave as expected. We appreciate your continued patience while we complete these checks.

CloudHealth’s fix has been validated on our side, and we have confirmed that the affected April AWS cost data has been corrected. At this time, the issue is resolved, and we are no longer seeing unexpected behavior related to this incident. Thank you for your patience and understanding while we worked through the investigation, remediation, and validation process with CloudHealth.

We have identified an AWS data ingestion issue in DoiT Cloud Intelligence impacting consolidated resold customers, we will provide an update shortly

A fix has been implemented and we are monitoring the results.

We are pleased to confirm that the AWS data ingestion issue in DoiT Cloud Intelligence, impacting consolidated resold customers, has now been resolved. All affected data ingestion workflows are operating normally again. Thank you for your patience and understanding while our teams worked to address this issue.