DocuSign incident

Latency and Intermittent Errors (Incident 5501)

Major Resolved View vendor source →

DocuSign experienced a major incident on July 30, 2026 affecting NA4, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 07:53 PM UTC
Resolved
Jul 30, 2026, 09:02 PM UTC
Duration
1h 9m
Detected by Pingoru
Jul 30, 2026, 07:53 PM UTC

Affected components

NA4

Update timeline

  1. investigating Jul 30, 2026, 07:53 PM UTC

    We are actively investigating this issue.

  2. identified Jul 30, 2026, 08:11 PM UTC

    We have identified the issue and a fix is being implemented.

  3. monitoring Jul 30, 2026, 08:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 30, 2026, 09:02 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.