DocuSign incident

Qualified Verification Latency (Incident 5472)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on July 27, 2026 affecting PROD, lasting 7h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 10:45 AM UTC
Resolved
Jul 27, 2026, 06:13 PM UTC
Duration
7h 28m
Detected by Pingoru
Jul 27, 2026, 10:45 AM UTC

Affected components

PROD

Update timeline

  1. identified Jul 27, 2026, 10:45 AM UTC

    Customers may be experiencing issues when attempting qualified verifications. Engineering teams have been engaged and are actively triaging this issue.

  2. resolved Jul 27, 2026, 06:13 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.