DocuSign incident

Customers in AU/JP may experience errors or delays when logging in, sending, or signing envelopes (Incident 5409)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on July 23, 2026 affecting AU and JP1, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 08:59 PM UTC
Resolved
Jul 23, 2026, 10:30 PM UTC
Duration
1h 31m
Detected by Pingoru
Jul 23, 2026, 08:59 PM UTC

Affected components

AUJP1

Update timeline

  1. investigating Jul 23, 2026, 08:59 PM UTC

    We are actively investigating this issue.

  2. investigating Jul 23, 2026, 09:07 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 23, 2026, 09:45 PM UTC

    AU and JP are stable at present. Teams are continuing to investigate the issue.

  4. resolved Jul 23, 2026, 10:30 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.