Documo incident

Email to Fax Errors

Minor Resolved View vendor source →

Documo experienced a minor incident on July 8, 2026 affecting Email-to-Fax, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2026, 02:52 PM UTC
Resolved
Jul 08, 2026, 04:23 PM UTC
Duration
1h 31m
Detected by Pingoru
Jul 08, 2026, 02:52 PM UTC

Affected components

Email-to-Fax

Update timeline

  1. identified Jul 08, 2026, 02:52 PM UTC

    We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

  2. monitoring Jul 08, 2026, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 08, 2026, 04:23 PM UTC

    This incident has been resolved.