Documo experienced a minor incident on November 27, 2023 affecting Fax Services, lasting 17h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Fax Services
Update timeline
- identified Nov 27, 2023, 09:36 PM UTC
Our team has identified an issue causing outbound faxes to send at a delayed rate. Inbound faxing is working as expected. The team is working diligently to resolve. Updates to follow.
- monitoring Nov 27, 2023, 11:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 28, 2023, 03:17 PM UTC
This incident has been resolved.