Documo experienced a minor incident on January 19, 2024 affecting Fax Services, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Fax Services
Update timeline
- investigating Jan 19, 2024, 07:31 PM UTC
We are investigating a higher than expected occurrence of busy signals for inbound faxing. Outbound is working as expected. We will provide updates as we have them
- identified Jan 19, 2024, 07:40 PM UTC
The cause of this issue has been identified and we are working on a fix. More updates to follow.
- monitoring Jan 19, 2024, 07:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 19, 2024, 08:07 PM UTC
This incident has been resolved.