Documo incident

Missing Fax Attachments in Email Notifications

Minor Resolved View vendor source →

Documo experienced a minor incident on May 15, 2024 affecting Email Notifications, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 05:55 PM UTC
Resolved
May 15, 2024, 07:18 PM UTC
Duration
1h 23m
Detected by Pingoru
May 15, 2024, 05:55 PM UTC

Affected components

Email Notifications

Update timeline

  1. investigating May 15, 2024, 05:55 PM UTC

    We are currently investigating an issue causing fax attachments to not be included with email notifications. Updates to follow.

  2. identified May 15, 2024, 06:06 PM UTC

    The issue has been identified and a fix is being implemented. Updates to follow.

  3. monitoring May 15, 2024, 06:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2024, 07:18 PM UTC

    This incident has been resolved.