Documo experienced a major incident on May 16, 2024 affecting Web Portal, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal
Update timeline
- investigating May 16, 2024, 02:29 PM UTC
We are currently investigating an issue causing users to be unable to login to our web portal. Inbound and outbound faxing should be working as expected. Updates to follow.
- monitoring May 16, 2024, 02:41 PM UTC
A fix has been implemented and we are monitoring the results. Updates to follow.
- monitoring May 16, 2024, 03:17 PM UTC
We are continuing to investigate and monitor portal issues. We will continue to update as we have more information.
- resolved May 17, 2024, 04:02 PM UTC
This incident has been resolved.
- postmortem Jun 10, 2024, 04:00 PM UTC
Replication lag in backend databases used during the login process intermittently prevented users from accessing the web portal after a successful authentication transaction.