Documo experienced a minor incident on May 20, 2024 affecting Email Notifications, lasting 22h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2024, 03:25 PM UTC
We are currently investigating an issue where a subset of customers are unable to open fax attachments via email. Updates to follow.
- investigating May 20, 2024, 05:30 PM UTC
We are continuing to investigate this issue. Updates to follow.
- monitoring May 20, 2024, 09:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2024, 01:59 PM UTC
This incident has been resolved.
- postmortem Jun 10, 2024, 04:04 PM UTC
Email notifications configured for send to more than one recipient were intermittently not being sent to recipient addresses listed after the first address. This was caused by an overly aggressive temporary file purge that was deleting the file attachment prior to email send to secondary recipients.