Documo experienced a minor incident on May 30, 2024 affecting Email Notifications, lasting 5h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Email Notifications
Update timeline
- investigating May 30, 2024, 07:13 PM UTC
Our team is currently investigating an issue that a subset of users are not receiving email notifications for sent/received faxes.
- investigating May 30, 2024, 07:13 PM UTC
We are continuing to investigate this issue.
- monitoring May 30, 2024, 08:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2024, 12:26 AM UTC
This incident has been resolved.
- postmortem Jun 10, 2024, 04:08 PM UTC
An outage with our upstream SMTP provider caused some email notifications to fail temporarily before being sent as intended, after the outage was resolved. Email notification features and queued communications returned to normal shortly after.