Documo experienced a minor incident on May 31, 2024 affecting Web Portal, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal
Update timeline
- investigating May 31, 2024, 01:20 PM UTC
We are currently investigating an issue where an error occurs when viewing or downloading a fax in the web portal. More updates to come.
- monitoring May 31, 2024, 02:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 31, 2024, 02:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 03, 2024, 02:59 PM UTC
This incident has been resolved.
- postmortem Jun 10, 2024, 04:15 PM UTC
Viewing or Downloading faxes in the web portal was causing an unintentional 429 error indicating the user had made too many requests to the underlying portal API in a short period of time. This was an incorrect error caused by an improper aggregate calculation tracking API usage metrics for rate throttling.