Documo incident

FaxBridge Disruptions

Minor Resolved View vendor source →

Documo experienced a minor incident on July 19, 2024 affecting Fax ATA Devices, lasting 23h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 09:06 PM UTC
Resolved
Jul 20, 2024, 08:09 PM UTC
Duration
23h 3m
Detected by Pingoru
Jul 19, 2024, 09:06 PM UTC

Affected components

Fax ATA Devices

Update timeline

  1. investigating Jul 19, 2024, 09:06 PM UTC

    We are currently investigating an issue where FaxBridges are showing online, but traffic is not flowing. Our teams are actively engaged and working on a resolution. Updates to follow.

  2. monitoring Jul 20, 2024, 03:20 AM UTC

    A fix has been implemented and traffic for Fax Bridge devices has returned to normal.

  3. monitoring Jul 20, 2024, 03:20 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 20, 2024, 08:09 PM UTC

    This incident has been resolved.