Documo experienced a minor incident on August 12, 2024 affecting Fax ATA Devices, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Fax ATA Devices
Update timeline
- identified Aug 12, 2024, 07:56 PM UTC
We have identified an issue causing outbound faxes sent through FMC devices to appear as pending. This is not affecting FaxBridge devices. We are working on a fix and will update as soon as we have more information.
- monitoring Aug 12, 2024, 08:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2024, 08:41 PM UTC
This incident has been resolved.