Documo experienced a minor incident on September 10, 2024 affecting Fax Services, lasting 18h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Fax Services
Update timeline
- investigating Sep 10, 2024, 06:17 PM UTC
We are currently investigating an issue causing outbound faxes to get stuck in a processing state. More updates to follow.
- monitoring Sep 10, 2024, 06:30 PM UTC
A fix has been implemented and we are monitoring the results. We are seeing fax queues start to move along again.
- identified Sep 10, 2024, 09:46 PM UTC
We are continuing to monitor the results of the fix put in place. We have observed some faxes from the affected time period are still stuck in processing and are investigating this issue. More updates to follow.
- monitoring Sep 10, 2024, 10:40 PM UTC
A fix has been implemented for the faxes stuck in processing and we are monitoring the results.
- resolved Sep 11, 2024, 01:07 PM UTC
This incident has been resolved.