Documo experienced a minor incident on September 19, 2024 affecting Fax Services, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Fax Services
Update timeline
- investigating Sep 19, 2024, 03:40 PM UTC
We are currently investigating an issue where a subset of customers are receiving failures due to a 5900 rendering issue. More updates to come.
- monitoring Sep 19, 2024, 03:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 19, 2024, 06:42 PM UTC
This incident has been resolved.