Documo experienced a minor incident on October 9, 2024 affecting Fax Services, lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Fax Services
Update timeline
- investigating Oct 09, 2024, 03:59 PM UTC
We are currently investigating an issue where a subset of customers are experiencing increased processing times. Updates to follow.
- identified Oct 09, 2024, 04:23 PM UTC
The issue has been identified and a fix is being implemented. More updates to follow.
- monitoring Oct 09, 2024, 05:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2024, 10:04 PM UTC
This incident has been resolved.